Services...

Our onsite repair depot is available to assist you with any repair or maintenance issue you may have.  We service most POS equipment.  Mylox is a Epson Authorized Warranty Center.  Mylox repairs most POS printers, please call us, we most likely can service it! Our factory trained and certified technicians will complete your repair correctly and promptly. Please contact one of our Service Associates today regarding your service issues and pricing... Call Us At 972.239.1112 or you may use the online request form at the bottom of this page for your inquiry. The following information will be useful in obtaining service for your item, and may answer many of your questions.

Our Rates...
Our shop rate is $75 per hour for repairs of all items.  Most repairs take only an hour or so, your repair may vary.  Our minimum service is one hour, thus our minimum fee for servicing equipment is $75. You should speak with one of our Service Associates about your repair if you are unsure of what it should cost, we will be happy to provide you with an estimate. Please follow the instructions below for sending in your item.  

Warranty...
The manufacturer's warranty applies to products sold by Mylox. Mylox is an Epson Authorized Warranty Center.  The manufacturer usually handles warranties. Warranties vary by manufacturer.

DOA...
If your product is DOA (Dead On Arrival), out of the box failure, or fails during the manufacturer's DOA period, our Customer Care Department will arrange for replacement within the guidelines of the manufacturer's warranty and DOA policy.

Returning Defective Products Or Sending Items In For Repairs...
You may return defective product within 15 days of purchase date. All products returned must have a valid Return Material Authorization (RMA) number. To receive an RMA number contact the Mylox Customer Care Department. You may also download, fill out, and fax an RMA Request Form to us at 972.239.2106. Adobe Acrobat Reader is required to view the RMA Request Form. You may download the reader by clicking the Adobe logo below.

Products received without a valid RMA number will not be accepted by our receiving department.

• Please return all products complete with boxes, manuals, warranty cards, cables and anti-static bags.

• We strongly recommend double boxing all returns to avoid damage to the manufacturer's box. Write the RMA number on the outer box. Do not write on the product box.

• Returns must be shipped freight and insurance pre-paid.

• Include a copy of the Mylox invoice and serial number record for each item returned. This is often required by manufacturers to support your warranty claim. We charge a $25.00 fee per invoice if we have to search our files for invoice copies to support your warranty claim.

Software...
Open software may be returned only if defective out of the box, under the terms of the software publisher. Be sure that you have read the licensing agreement and checked that you have received the correct type, version and disk size before opening. Defective software can only be exchanged for the same version.

Restocking Fees...
Mylox will charge for all items missing from returns. We also charge a minimum 15% restocking fee to cover processing costs for returns that are not complete and in factory condition.

Technical Support...
Mylox has made a strong commitment to our customers to provide superior service and support. Our team of technicians, engineers and Customer Care associates are available to help resolve your technical problems. Please identify yourself by providing your customer number or office phone number when calling for support. The Mylox Customer Care Department can be reached by calling us at 972.239.1112

Limitations on Liability...
Mylox disclaims all liability for, and customer specifically waives all right to, any special, incidental or consequential damages, including any damages to property or any damages resulting from loss of data, profit, or goodwill, which customers might suffer directly or indirectly as a result of any breach of any warranty, representation or covenant by Mylox, the manufacturer or Mylox's suppliers. Mylox is not responsible for the integrity of data on storage devices (hard disk drives, tapes, or diskettes, etc.). The contents of this document supersede all other previously published documents by Mylox. Mylox and manufacturer policies and warranties are subject to change without prior notice.

Warranties for Miscellaneous Items...
The following warranties apply to these items... CPUs, BIOS chips, firmware upgrades, boot proms, printer, modem and miscellaneous cables: 30 days from Mylox invoice date. Memory modules 90 days from Mylox invoice date. There is no warranty for software compatibility between hardware of different manufacturers.

Warranty Information...
Warranties are from original Mylox invoice date and apply to the original owner, unless specified otherwise. Warranties are against defects in workmanship and materials for the period of time specified, provided that the product remains unmodified and is operated under normal and proper conditions. The customer is responsible for maintaining copies of invoices for warranty claims.

Warranties are limited to repair or replacement at the manufacturer's options with reasonable promptness after being returned to the manufacturer, authorized service center, repair depot at Mylox, as specified, and by a carrier selected and paid for by the customer.

Warranties do not apply to any product that has been subject to misuse, neglect, accidental damage, unauthorized repair or tampering. Preventative maintenance activities, if required, are not covered by warranty. Warranties can not be honored for products in which serial numbers, manufacturing dates or other means of identification have been altered or removed.

Disclaimer of Liability...
This document provides a brief summary of manufacturers warranty policies in effect at the time of publication. It does not amend, replace, supplement or supersede the manufacturers published warranties. The manufacturer bears sole responsibility for honoring warranties. Manufacturers and Mylox, policies and warranties are subject to change without prior notice. Reasonable measures have been taken to ensure the accuracy of information provided. Mylox is not responsible for the accuracy of its contents or for damages that might occur because of errors or omissions. Mylox does not, by publication of this data, ensure to anyone that use of such data against liability of any kind.